Frequently Asked Questions
Everything you need to know about your Momcozy experience.
What is the typical shipping timeframe for my order?
Standard shipping usually takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return and exchange policy?
We offer a 30-day return policy for unused and unwashed items in their original packaging. For hygiene reasons, certain products like nursing bras and breast pumps must be unopened to qualify for a return.
How do I determine the correct size for nursing bras?
We provide a detailed size chart on every product page. We recommend measuring your bust and underbust while wearing a non-padded bra for the most accurate fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through services like Afterpay and Klarna.
Are your fabrics safe for both mother and baby?
Yes, our apparel and accessories are made from high-quality, OEKO-TEX certified materials that are breathable, skin-friendly, and free from harmful chemicals.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact our support team within 1 hour of placement if you need to make changes or cancel your order.